Return & Exchange Policy | Bliss Berry Florals

At Bliss Berry Florals, we strive to provide a smooth and reliable shopping experience tailored to the nature of our products—especially fresh flowers, which require special handling due to their sensitivity.
Our return and exchange policy is designed to ensure customer satisfaction while maintaining the quality of our products.

1. Return Period

Fresh Flowers: 

  • Fresh flowers can be returned within 24 hours of receiving the order.
  • Flowers must be stored in a cool environment to remain eligible for return.
  • If the flowers have been exposed to heat or improper storage after delivery, we may not be able to accept the return.

Other Products

  • Non-floral products may be returned within 10 days of purchase.
  • Items must be unused, in their original condition, and include all original packaging.

2. Return Process

  • To request a return, please contact our customer service team using the contact details below.
  • We will provide detailed instructions to help you complete the return process smoothly.

3. Return Fees

Fresh Flowers

  • If the return is due to a shipping error or damage upon delivery, no additional cost will be charged.
  • For returns unrelated to an error on our part, additional fees may apply.


Other Products

  • If the product is returned due to damage or shipping errors, you will not be charged.
  • For other reasons, return fees may apply depending on the item.

4. Exchange Policy

Fresh Flowers

  • Fresh flowers may be exchanged within 24 hours, provided they are in their original condition.

Other Products

  • Other products may be exchanged within 10 days of purchase.
  • Please contact customer service to arrange the exchange.

5. Important Notes

  • Fresh flowers require proper care to maintain their freshness and beauty.
    We recommend:
  • Keeping the flowers in a cool environment
  • Avoiding direct sunlight
  • Not leaving them in warm or enclosed spaces (such as inside cars)
  • Neglecting proper care may affect eligibility for return or exchange.

Contact Us

If you experience any issue with your order or need assistance, feel free to reach out:

  • Phone / WhatsApp: 0550297817
  • Email: info@blissberryflorals.com
  • Address: Riyadh, Saudi Arabia
  • Working Hours:
    Sunday – Thursday, 9:00 AM to 5:00 PM